Frequently Asked Questions


General

What is Chat 1:1?

Sanity & Self Chat 1:1 allows you to connect with experts through text or video, so you can overcome life's challenges or build new habits to become your happiest self.

  • Connect directly with women experts who are licensed therapists, coaches, or mentors – they get what you're going through.
  • Chat one on one through text or video.
  • Get non-judgmental, unbiased advice in a safe, private space
  • Work through issues in a productive, therapeutic way without the hassles of therapy.

The coaches' specialties include love, breakups, self-esteem, stress, anxiety, and more! Some of these experts lead 5-star audios you may be familiar with like Natalie Rosado, LMHC and Allison Tibbs. Here are some popular journeys of their clients and how they can help YOU too!

For help with love/relationships...

  • Heartbroken to Over Him/Her/Them
  • Endless Swiping to Finding True Love
  • Arguing to Communicating
  • Checked Out to Mindblowing Sex

For help with stress/anxiety...

  • Stressed to Zen
  • Anxious to Free
  • Frazzled Mom to Queen of the Castle

For help with building or breaking habits...

  • Binging to In Control
  • Restless to Sleepy
  • Idea to Finished Project
  • Failing to Making a Hbait Stick

For other help...

  • Depressed to Empowered
  • Exhausted to Energized
  • Grieving to Acceptance

Why should I use Chat 1:1?

Sanity & Self Chat 1:1 provides you with a direct way to get personalized support and spark the change in your life that YOU want. Connect privately with experts and find a safe space to be heard, a constructive way to vent, and a means to receive personalized advice containing solutions to your unique situation. Level up your healing, growth, or self-discovery journey.

Did you recently end a relationship but feel hurt & confused? We have tons of coaches that have helped hundreds of clients like you. Are you dating around but having trouble finding someone you connect with? A dating coach is eager to give you simple strategies to help you find love. Struggling to find ways to control your anxiety? Text our coaches on your own terms, whenever you need support.

I already pay for Premium. Is this part of my membership?

Your Premium membership unlocks all audio sessions within the Sanity & Self app. Sanity & Self Chat 1:1 is a separate service that requires a new payment. You can unlock unlimited text support for one week or a single video session with a one-time payment. You can chat with many experts from your favorite audio sessions, so check them out!

Will Chat 1:1 work on my phone?

Chat 1:1 is available on iOS only at this time. To use Chat 1:1 for iOS, you will need an iPhone 5 (or newer) and iOS 11 (or higher).

How long is each session?

It's up to you! If you choose to chat via text message, you can talk to your coach on an unlimited basis for one whole week. If you choose to chat via video, you can purchase a single video session for 30 minutes.

Who are these experts? Are they licensed?

Our experts are all women who are licensed therapists, coaches, or mentors. Some experts lead your favorite audio programs. Here are their names and popular programs.

  • Natalie Rosado, LMHC - "Turning Worry Into Prayer," "Single Girl Anxiety", and "Broken Friendships"
  • Allison Tibbs - "BFF Your Stress" "Social Media Detox," "The Black Girl's Guide to Self-Care," and more!

We're also introducing a whole team of therapists, coaches, and mentors that you haven't seen in the Sanity & Self app yet. They are experts in their fields and eager to meet you. You can read their bios in each of their offerings.

What's the difference between Chat 1:1 and therapy?

Therapy focuses on the past and introspection with the hope of resolving past problems to create a happier future. Therapists need to be certified and therapy traditionally requires a long process to get the client to a happy place.

Chat 1:1 is more goal-oriented and looks towards the client's future in either a long-term or short-term format. Chat 1:1 provides actionable, customized strategies for the client to use in her life. Some of Chat 1:1's experts are licensed therapists, while others are life coaches or relationship experts.

How much does Chat 1:1 cost?

Chat 1:1 has different pricing structures for chat and video. Text chat costs or $39.99 for one week of unlimited texting through the Sanity & Self app. Video appointments cost between $60-$200 for 30 minute sessions depending on the expert.

I love my audio sessions! Are you still coming out with new ones?

So glad to hear it! Sanity & Self Chat 1:1 is a totally new and different offering from our audios. So don't worry - all your favorite audio programs will be in the Sanity & Self app and we'll continue to release new ones on a regular basis.

This looks really useful, but I can't afford to pay most of these prices. Why are they so expensive?

Our mission is to make access to mental health resources easier and more affordable. And we know that everyone has budgets that can be difficult to wrangle. This service allows you to chat with a variety of experts at a variety of price points to accommodate all budgets. If these offerings are still out of your budget, we have 800+ self-care audios available with Sanity & Self Premium.

What if I want a refund?

We offer a 100% money back guarantee within 48 hours if you're not satisfied with this service.

How do I contact you?

Feel free to email us at support@sanityandself.com and we'll respond within 24-48 hours.

I'm worried about privacy. Is my conversation private?

Of course you value your privacy, we do too, that's why we take steps to make sure all of the information you provide us both in the welcome chat and throughout the process is protected with encryption. One of the advantages of this feature over traditional therapy is there's no worry about this being tied to your medical records of health insurance paper trail. We value your privacy and will take every step possible to protect it.

I'm interested in becoming an expert. How do I get in contact with you?

That's wonderful! Please email us at contributors@sanityandself.com if you are interested in becoming an expert.


Chat

What do I get with unlimited text chat?

Unlimited chat allows you to get unlimited access to an expert 24/7 whenever you need for 7 consecutive days.

The week of unlimited text chat begins when your expert responds to your first message. Your expert will give you a short questionnaire before you begin, so she already will know a little bit about you when she responds, which saves time and avoids the "getting to know you" phase of the relationship.

Information about how often you can expect to hear from your expert is listed on her individual bio but all experts respond at least once per day for the entire 7-day period.

How do I use unlimited text chat?

You can schedule an appointment in the Sanity & Self app. Here's how to schedule:

  1. Open the Sanity & Self app
  2. Tap on the pulsing icon in the bottom right corner
  3. Pick an expert, pay for the chat option, and send your first message.

When does unlimited text chat begin?

The week of unlimited text chat begins when your expert responds to your first message. Once your expert responds, you will have the ability to text her an unlimited amount of times for 7 consecutive days. If ever an expert fails to respond within 24 hours, please contact us immediately at support@sanityandself.com for a full refund.

What happens if my coach doesn't respond?

If ever a coach fails to respond, please contact us immediately at support@sanityandself.com and we can assist you with a refund.

What if I don't have a great experience working with my expert?

You can cancel your text chat plan for a 100% money back guarantee within 48 hours of the commencement of your service.

You can also wait until your week of unlimited texting is over and work with a new expert afterward.


Video

What do I get with video chat?

Video chat allows you to schedule a video call with an expert who is a licensed therapist, life coach, or mentor. You can see her schedule and book a time that works for both of you. She will require you to submit an in-take questionnaire before the video chat which allows you to skip the "getting to know you" phase and dive right in. Each video appointment is 30 minutes

How do I set up my video appointment?

You can schedule an appointment in the Sanity & Self app. Here's how to schedule:

  1. Open the Sanity & Self app
  2. Tap on the pulsing icon in the bottom right corner
  3. Pick an expert, pay for a video session, and schedule it with your expert.

How do I prepare for my video appointment?

Please be sure you are in a quiet place with a strong internet connection before starting your video chat. Also be sure to give Sanity & Self permission to access your camera and microphone. Here's how to enable it:

  1. Open the Settings app on your iOS device
  2. Scroll to the bottom and find the Sanity & Self app listed in your list of apps
  3. Toggle the slider next to the word Camera and Microphone to the word "Allowed"
  4. Reopen the Sanity & Self app

What are my scheduling options to talk to my coach?

You can schedule a time to chat with your expert when you book your appointment. Your expert will give availability options, so you can find a time that works for both of you.

What happens if I can't make my scheduled session?

Please cancel your appointment ASAP within the Sanity & Self app and schedule a new one.

What if I didn't have a great experience with my expert?

You can request a refund for a 100% money-back guarantee within 48 hours of your call. Please email us at support@sanityandself.com for information on how to request a refund.