Frequently Asked Questions


About

What is Sanity & Self?

Sanity & Self is an essential new app that makes caring for YOU a whole lot easier. With bitesized, nourishing audio sessions guided by mindfulness, fitness and wellness experts, plus a community of women and experts to provide you answers, advice and support – Sanity & Self is a fabulous new one-stop app that gets you the self-care you deserve. And you can get it now for free.

Sanity & Self is currently available for iOS and Android in the United States, United Kingdom, and Canada.

The Sanity & Self app for Android is coming soon.

Where did my Moov Studio™ app go?

If you updated your Moov Studio iOS app after Jun 27, 2018 or your Moov Studio Android app after August 2, 2018, you'll notice it's been replaced by a new Sanity & Self app. Moov Studio for iOS and Android has been discontinued, however, don't worry! All the Moov Studio fitness content is now available in the new Sanity & Self app, alongside lots of new Sanity & Self content and features. All Moov Studio Premium subscriptions will rollover to Sanity & Self Premium subscriptions.


App

What kinds of sessions does Sanity & Self offer?

Sanity & Self offers expert guided self-care for the WHOLE you – mind, body and soul.

We have experts in women's wellness, mindfulness, fitness and personal growth to hold your hand and lead you through

  • Calming breathing exercises
  • Relaxing meditations
  • Restorative sleep sessions
  • Revitalizing beauty routines
  • Inspiring self-empowerment talks
  • Reflective journaling
  • Affirming morning/evening rituals
  • A fresh variety of feel-good and look-great workouts and fitness training programs for stretch, yoga and posture, bodyweight and dumbbell, kickboxing, outdoor run and walk, indoor cycling, treadmill and elliptical
  • And more to come!

Our guided audio self-care sessions are between 2 to 45 minutes – so they fit your day and help you feel good fast, whenever and wherever. Each session provides guided audio and/or video instruction and encouragement along with a mood-boosting song playlist.

How do I know which sessions are for me?

When you first start, we'll ask you how you feel, what you fancy, and recommend some sessions to match your mood and get you started.

You can always explore and discover all our content right from our home page. Tap into any session to see a fuller description, check how many others have taken it, and read user ratings and reviews. Learn more about any instructor by clicking their photo to see their bio. Some sessions may show additional info – e.g. fitness sessions are labeled low, medium and high intensity.

And then there's our community tab, where you can get answers, advice, support and encouragement from caring, sharing women and self-care experts. Remember, we're in this with you... so if you're not sure about anything, just ask!

Do I need equipment to use Sanity & Self?

For many Sanity & Self sessions – like Breathing, Learn&Grow, Stretching, Bodyweight, etc. – all you need is your phone and the Sanity & Self app. We recommend using wireless earbuds for the best headphone experience, or listen from your phone or external speaker.

For some fitness sessions – like Treadmill, Elliptical, Indoor Cycling, Dumbbell, etc. -- you'll also need access to the respective fitness equipment at your home, office, gym, hotel or elsewhere. The session description will note which equipment you need. We also recommend you have water, a towel, a mat and appropriate clothes, and shoes for all fitness sessions. And please consult your physician before embarking on any new fitness routine.

For some self-care sessions – like Journaling & Beauty – you may need some extra bits as well. If needed, you'll see them noted in the session description page.

How do I contact Sanity & Self?

For support/help inquiries, email support@sanityandself.com.

For press inquiries, email press@sanityandself.com.

For partner inquiries, email partnerships@sanityandself.com.

For career inquiries, email jobs@sanityandself.com.

For content contribution inquiries, email contributors@sanityandself.com.

Will Sanity & Self work on my phone?

To use Sanity & Self for iOS, you will need an iPhone 5 (or newer) and iOS 10 (or higher).

To use Sanity & Self for Android, you will need Android 5 (or newer) mobile operating system.

Will Sanity & Self work on my tablet, smart tv or smart watch?

Sanity & Self can only be used on mobile devices for now, but we're exploring all the best ways you can access our app.

Where can I get the Sanity & Self app?

Currently, the Sanity & Self app is available for download in the Apple App Store and the Google Play Store in the United States, United Kingdom, and Canada.

The Sanity & Self app for Android is coming soon.

How often are new classes added?

We add new Premium classes weekly for paid Sanity & Self subscribers. Sessions will be tagged "New" when they are newly added, and remain tagged as "new" until the following week.

Who are the Sanity & Self experts?

Sanity & Self sessions are guided by experienced experts from their respective fields. Check out their individual bios in the Sanity & Self app to learn more about them!

Can I use Sanity & Self sessions offline?

Premium subscribers can download sessions to your phone while online, and then listen to them while offline. This Premium-only feature is great for when your WiFi or mobile phone coverage is spotty or absent.

Do this while online, before you go offline:

  1. Tap on the session you want
  2. Tap on the "bookmark" icon in the upper right-hand corner of the session description page
  3. Tap on "View" when the "Session Bookmarked" message appears*
  4. Turn the Download to Device button to the "ON" position and your session will download
  5. Your downloaded session is now accessible offline
  6. To remove it, swipe left on the downloaded session and tap "Remove"

*You can also get to your bookmarked session list page by tapping on the "bookmark" icon at the bottom of the home page.

What are bookmarks?

A bookmark allows you to save a session to your personal bookmark list. Save sessions you want to try and favorite sessions you want to enjoy again. You can also use bookmarks to plan the sessions you want to listen to next, so they're at your fingertips when you're ready to go.

Sanity & Self Premium subscribers can use the bookmark feature to download sessions for offline access.

Where can I view my app history?

Click on Me at the bottom right corner of the app screen to view a list of sessions you've taken in the past in chronologically descending order.

Should I listen to my own music during the class?

No need! All of our sessions are paired with music playlists curated to enhance your experience. Just grab your headphones (wireless preferred), or bump up your phone or external speaker and enjoy!

Can I adjust the volume of the music and/or voice?

You can easily change your Sound Settings anytime:

  1. Start any session
  2. Tap on the "speaker" icon in the upper right corner
  3. Swipe the System button to control the volume of your phone system
  4. Choose Low, Medium or High to control the volume of your instructor's voice
  5. Swipe the Music button to control the volume of the music soundtrack
  6. Click "Done" to return to your session
  7. Your changes will apply to your current and future sessions
  8. To readjust your settings, repeat these steps from any session

What is "Explicit" audio content? How can I avoid it?

If a session contains explicit audio content it will be flagged with an "Explicit" warning.

You can choose to hide all sessions flagged Explicit:

  1. Tap on the Me tab from the Sanity & Self home page
  2. Tap on the "gear" icon
  3. Tap on Explicit Content
  4. Swipe Hide Explicit Content to the "ON" position

If you hide explicit content, you will no longer be shown sessions flagged "Explicit."

To unhide hidden sessions, follow these instructions and swipe Hide Explicit Content to the "OFF" position.

I love Sanity & Self! How do I get involved with the community?

We have a community tab built within the app! Find it in the bottom left corner next to the Home tab. Follow, join or start a conversation.

What is the best way to reach Sanity & Self for support?

Please email our customer support team at support@sanityandself.com.


Account

How do I create an account?

You need to create a Sanity & Self account in order to access the app. You may do so by entering your email address and creating a password, or creating an account through Facebook.

How do I delete my account?

Please email our customer support team at support@sanityandself.com to have your account deleted.

How do I unsubscribe from emails?

Click the "Unsubscribe" button at the bottom of your most recent email from Sanity & Self.


Subscription

Do I need to pay for Sanity & Self?

Sanity & Self is FREE for you to download, explore, and enjoy great content.

A paid Premium Sanity & Self subscription will unlock access to unlimited Premium sessions – with new ones added weekly. All of our Premium subscriptions start with a FREE, no-obligation 7-day trial.

Why should I subscribe to Sanity & Self Premium? What's included?

Sanity & Self Premium gives you access to more content, experts and features than are available in the free version of the Sanity & Self app.

  • Access to our full Premium sessions library
  • New sessions added weekly
  • Download sessions for offline access

Choose your preferred monthly, 6-month, and annual Premium subscription plan from as low as $6.67 per month for a 6-month subscription. All of our Premium subscriptions start with a FREE, no-obligation 7-day trial.

How do I cancel my Sanity & Self subscription? (Apple)

You can cancel your Sanity & Self subscription from the Settings app on your iPhone.

  1. Launch the Settings app from the iPhone home screen
  2. Tap on the iTunes & App Store
  3. Tap on your Apple ID (you might need to sign in or use Touch ID)
  4. Tap View Apple ID when the pop-up window appears
  5. Tap Subscriptions and find Sanity & Self
  6. Tap Cancel Subscription

If you cancel, your subscription will stop at the end of the current billing cycle.

For more info on how to view, change or cancel your subscriptions, visit Apple Support here.

How do I cancel my Sanity & Self subscription? (Android)

You can cancel your Sanity & Self subscription from the Google Play Store.

  1. Launch the Google Play Store app
  2. Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you’d like to cancel
  3. Tap Cancel and Yes to confirm the cancellation
  4. The status of the subscription changes from "subscribed" to "canceled"

For more info on how to view, change or cancel your subscriptions, visit Google Play Help here.

How do I request a refund? (Apple)

Due to Apple's strict privacy policies, we are unable to see each transaction individually on our side and thus cannot send a refund.

Apple will easily offer a refund. All you need to do is go to reportaproblem.apple.com to review your purchases, receipts, and "report a problem" with an item you've purchased.

More details can be found here.

Email us at support@sanityandself.com if you need further assistance with regards to refund, and we will be happy to help.

How do I request a refund? (Android)

First, you must request a refund from the Google Play Store.

  1. Open the Google Play Store app
  2. Tap on the Menu icon and choose My Account
  3. Select Sanity & Self.
  4. Tap on Refund
  5. Follow the on-screen instructions to get your money back and uninstall the app or game.

If a day has passed and you have not received a refund, please email us at support@sanityandself.com.


Fitness

Where did my favorite Moov Studio™ fitness classes go?

Fitness sessions which were previously in the Moov Studio app may now be found curated (and possibly renamed) under the "Energize" category in the Sanity & Self app.

How do I choose appropriate weights for dumbbell classes?

Weight selections will vary depending on a variety of factors:

  • Type of dumbbell exercise
  • Duration of exercise
  • Number of reps/sets
  • Individual fitness level and experience with weightlifting

We recommend having a variety of weights readily accessible so you can make adjustments during your workout. If you are brand new to dumbbells or returning to fitness after a break, consider using no weights for your first dumbbell class. Familiarize yourself with the movements, focus on good form, and develop muscle memory BEFORE introducing dumbbells. When you're ready, below are general guidelines to help you select the right weights for you.

Weights Table

What type of bike should I use indoor indoor cycling classes?

Our Indoor Cycling sessions are designed to be experienced on a standard Indoor Cycle Stationary Exercise Bike. We do NOT recommend using an Upright Bike or a Recumbent Bike, as there are important design differences that will worsen the riding experience and increase the risk of injury.

Does Sanity & Self sync with Apple Health?

Yes, to sync Sanity & Self with Apple Health:

  1. Tap on the Me tab from the Sanity & Self home page
  2. Tap on the "gear" icon
  3. Tap on Apple Health
  4. Select Turn All Categories On, or swipe individual Active Energy, Mindful Minutes, Walking Running Distance, Workouts selections to the "ON" position

Apple Health will display your Sanity & Self app data as Active Energy, Mindful Minutes, Walking Running Distance and Workouts.

Does Sanity & Self sync with Google Fit?

Yes, to sync Sanity & Self with Google Fit:

  1. Tap on the Me tab from the Sanity & Self home page
  2. Tap on the "gear" icon
  3. Tap on Google Fit
  4. Tap Connect, Connect, your account and Done

Google Fit will display your Sanity & Self app data as Active Minutes and Calories